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FAQs
Your Questions, Answered
What products does Royal India Express Food offer?
We provide a wide range of Indian food items such as rice, spices, pulses, fresh fruits, and Ayurveda products. Additionally, we sell non-food items like blankets, bedsheets, rice cookers, household items, gift articles, textiles, and garments.
Where are your products sourced from?
All our products are imported directly from India, ensuring authenticity and quality in every item.
Do you offer online shopping?
Yes, you can purchase our products through our website, which caters to both individual and business customers in Germany.
Do you provide B2B supply?
Yes, we supply bulk orders to businesses, including grocery stores and restaurants, across Germany.
What is the delivery process for online orders?
Once you place an order, we process and ship it promptly. Delivery times depend on your location, but we aim for timely service.
Can I find fresh produce like fruits and vegetables?
Yes, we stock fresh Indian fruits and other grocery items to bring the taste of India closer to you.
Are your products suitable for vegetarians and vegans?
Many of our food items, including spices, pulses, and rice, are vegetarian and vegan-friendly.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and direct bank transfers, for your convenience.
Do you have a physical store in Germany?
Currently, we operate primarily online. However, feel free to contact us for any specific inquiries or bulk purchases.
How can I get in touch with customer support?
You can reach us via email or phone for any questions, order assistance, or product information. Our contact details are available on our website.
Do you offer discounts on bulk orders?
Yes, we provide competitive pricing and discounts on bulk purchases for businesses and individual customers. Contact us for details.
Can I return or exchange products if I am not satisfied?
Yes, we have a return and exchange policy for eligible items. Please review our return policy on the website for more details.
Do you sell traditional Indian textiles and garments?
Yes, we offer a variety of Indian textiles and garments, including sarees, kurtas, and other traditional attire.
What are your shipping charges?
Shipping charges vary based on the weight of the order and the delivery location. You can view the charges at checkout.
Can I pre-order items that are out of stock?
Yes, for certain products, we allow pre-orders. Contact our support team to inquire about availability and timelines.
Do you sell festive items for Indian celebrations?
Absolutely! We stock items like gift articles, decorations, and traditional products for Indian festivals.
Are your household items suitable for Indian cooking?
Yes, our household items, including rice cookers and other utensils, are designed to meet the needs of Indian cooking.
Can I track my order after placing it?
Yes, once your order is dispatched, we will provide a tracking number so you can monitor the delivery status.
Do you sell beauty and wellness products?
Yes, we offer a range of Ayurveda products and cosmetics sourced directly from India.
How can I stay updated about new arrivals and offers?
Subscribe to our newsletter or follow us on social media to stay informed about new arrivals, special deals, and promotions.
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